Course Objectives / Learning Outcome:

To be effective in the workplace, you have to communicate exceptionally well. In this workshop, you will learn how to communicate with more clarity, confidence and persuasiveness and how to handle difficult and conflict situations more easily. You will be given appropriate tools and techniques to make yourself understood better and to understand others better, thus improving interpersonal relationships and achieving greater success at work.

Contents:

• Understanding communication skills
• Communicate your message with more clarity, and persuasion.
• Verbal and Non-Verbal Communication
• Listening effectively
• Use humour to your advantage.
• Ask the right questions.
• Speak in more optimistic terms.
• Communicate to gain understanding and cooperation of others
• How to specify your exact meaning to avoid misunderstandings
• Handle difficult people and conflict situations more easily
• The proper use of praise and appreciation:
• How to avoid accidental negative commands
• Give constructive, not destructive criticism.
• Find the solutions to problems.
• Proper use of your body language.
• Proper use of your voice tones.
• Rapport, the art of excellent communication
• How to have unique and memorable conversations
• The art of influencing : learning how to tailor your communication to the preferred language of the receiver

Who should attend?

CEOs, Managers, Team Leaders, Executives, Employees

Workshop Duration:

8 Hours