Course Objectives / Learning Outcome:

Why are some salespeople more successful than others?  Why do they always attract more and more new clients and outperform in their careers while the great majority of salespeople underachieve? In this workshop, you will learn a series of specific methods, techniques, and strategies that you can use to significantly improve your performance, foster long-term sales, build relationships and retain clients. Once you start applying these strategies, you will get onto an upward spiral of success and personal power that will push you to the top of your field.

Contents:

• Characteristics of a great salesperson
• Strategies to become a great salesperson
• Achieving goals successfully
• Understanding customers’ needs
• Developing empathy to better understand clients
• Communicating better with customers
• Managing emotions of customers
• How to stay calm under pressure
• Dealing with difficult clients
• Conflict resolution
• How to provide excellent customer service
• Exceeding expectations
• Building trust
• Keys to persuasion
• Successful customer retention strategies
• Staying motivated to outperform
• Committing to constant and never- ending improvement

Who should attend?

CEOs, Managers, Head of Sales, Sales Managers, Sales Executives, Sales People, Marketing Managers, Marketing Executives, Client Relationship Managers, Client Relationship Executives,  Business Development Professionals, Customer Service Professionals, Business Owners, Agents.

Workshop Duration:

8 Hours